faqs

Delivery

Do you deliver?


We are able to deliver to customers in a 3 mile radius of our Walton on Thames bakery. This is subject to availability. Please note delivery slots with our drivers fill up quickly and should be planned and booked as far in advance as possible.




Where do you deliver to?


We deliver within a 3 mile radius, usually covering the following areas: - Walton on Thames - Hersham - Esher - Weybridge - Molesey - Shepperton




How much is delivery?


Delivery starts from £6.50. Please select the delivery option when ordering your cake and remember to leave the delivery address in the description.




How do I organise delivery?


Our delivery slots are available Tuesday to Friday. Usually between after noon but we are able to be flexible in some cases. Please note these delivery slots are on a first come first serve basis and we will give you the next available slot on your chosen delivery day.




Can I collect my cake?


Yes. All cake orders can be collected from our Walton on Thames bakery Tuesday to Saturday usually between the hours of 7am and 4pm. You will be contacted when your cake is available for collection if you chose this option. *We do occassionally offer collection from our Addlestone store, however, this is only availble when arranged in advance and subject to delivery slot availability.*





Ordering

I like one of the cakes on your shop but would like to change a few things. Is this possible?


The cakes on our shop are pre-designed and therefore we are unable to make changes to these and have been priced acordingly. We are able to personalise most cakes so please leave all information in the description box. If you would like a bespoke cake and have a design in mind please fill out the contact form and we will get in touch with you regarding your request. Please note we require a minimum of 2 weeks for all bespoke cakes.




Do you do vegan or gluten free cakes?


We are able to offer a range of cakes in vegan or gluten free. Please leave your request for these in the description box when ordering through the shop.




I have an allergy, can you still take my order?


Every effort is made to ensure that we are able to fufill alergy orders. Please make sure you contact us before ordering to ensure your order is suitable for free-from requirements.




Can I collect my cake a day in advance?


Collecting your cakes the day before you need them is fine. Please ensure you store and transport them safely as we cannot accept responsibility for cakes once they have been collected.





Cake Care

How should I transport my cake?


Make sure you carry the box as flat as possible. Transport in the boot or in the front passenger footwell (with the seat all the way back). Make sure theres nothing around to fall ontop of your cake!




How long will my cake last?


Your cake is made fresh and will be at its best for up to 2-3 days after your pick it up.




Where should I store my cake?


Make sure you store your cake in a cool dry place. (Not in the fridge) If you do keep your cake in a cool area make sure you bring it up to room temperature a few hours before eating to ensure best texture.





Find Us At:

93 Hersham Road 

Walton - on - Thames

KT12 1RJ

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Opening Times:

Mon - Fri: 7am-4pm

Saturday: 7am - 2.30pm 

Sunday: Closed

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